You can now pay your bill online

December 9,2010

To Our Valued Customers:

Effective January 1, 2011 you can now pay your invoices online. Simply visit our website at www.nowyr.com and select the “Pay your bill” button on the lower left side. We accept bank debit cards, MasterCard, Visa, and Discover, as well as electronic checks. The site is operated and maintained by authorize.net, a leading secured payment processor.

In an effort to keep our product costs low during the recent economic crisis, noWYR is offering online payment processing and paperless billing. Effective 2/1/2011 we will be raising our standard residential rates by $7.00 per month. As an incentive to get 100% participation from our customers, those who select electronic billing and automatic payment will receive a reduced rate on this increase. Please review the rate plan below. Then enroll in the plan you prefer and return it us with your next payment.

We have a few more exciting features “in the works” and will keep you posted as they become available. Some of the new things in the works are implementing,VoIP phone service, processes to allow for 24-hour telephone support, with technicians who can walk you through troubleshooting firewall's, routers and connectivity issues and get your system restored quicker. If the issues cannot be resolved via telephone, a technician will be dispatched within 24 hours.

Important Changes to Service Billing

Late Payment Fees/ Reconnect Fee $20.00

Return Payment Fee $35.00

Contract Cancellation Fee for 1 year agreements $120.00

Contract Cancellation Fee for 2 year agreements $220.00

Interest Charges on Outstanding Account Balance 1.50%

Changes Network Services / Internet Access fee

Month-to-Month service $52.00

Month-to-Month service, online payment with paper bill mailed 50.00

Month-to-Month service, online payment with paperless billing $48.00

Internet Access with one-year agreement with automatic payment and paperless billing $45.00

Internet Access with two-year agreement with automatic payment and paperless billing $43.00

24-hour guest pass access $6.95

VoIP Phone service per month (call for details) $19.95

Installation/Change of service location $100.00

New service installation $150.00

On Site Technical Support with one hour minimum $85.00 per hour

Planning and site survey per trip $25.00

We are excited at the opportunity to improve our services and customer satisfaction and welcome any comments from you.

Please circle the plan you prefer to enroll in and return it us with your next payment.

Month-to-Month service billed monthy with paper bill mailed $52.00

Month-to-Month service, online payment with paper bill mailed 50.00

Month-to-Month service, online payment with paperless billing $48.00

Internet Access with one-year agreement with automatic payment and paperless billing $45.00

Internet Access with two-year agreement with automatic payment and paperless billing $43.00

(Detach here and return to noWYR)

Customer Name ________________________________ Phone Number _________________

Address

I prefer to be invoiced: __________ Paper ________ Email to ________________________

(Email address)

Please charge the following credit card monthly for my bill and reduce my fee by $5:

Card Type (MC, Visa, Disc) _________

Card Number __________________________________ Exp ________ CVC ________

Bank routing number _________________________ Bank account number______________

Signature ______________________________________Date ______________