Customer Help Center

Monday October 16, 2006:

We are currently experiencing technical difficulties with one of our long-haul links due to air moisture problems. For most customers, this appears as a "slow down" in service or computer response. The problem should go away as the air in that area dries out. That link was/is scheduled to be upgraded this week, we just weren't quick enough to beat the weather. We apologize for any inconvenience this may cause you.

The link replacement is part of an ongoing program of upgrades designed to give you better and, in some cases, faster service.

Before you call:

Read our Frequently Asked Questions page. And choose your topic from the index in the left margin.

If none of the sugestions work, call (253) 883-5788 and press "2" when you hear the greeting message to connect to our technical service group.