Frequently Asked Questions
Are The Security Issues with Wireless?
A: Because of the hardware used,
most fixed wireless broadband systems are
more secure than your telephone. That is,
until you get to the Internet. Then you
have the same exposures that everyone has
to deal with. For more on security, click
uses a proprietary
protocol that ensures your privacy over
our network. We also have
AES/256 available on our network
Wi-Fi is probably the biggest offender.
If you set up an internal network with just
the default settings, it's very easy for
an outsider to hack your network. A few
changes can make the network very secure.
Worse are "hotspots" at your favorite
coffee shop. You have no control over the
security settings and most are insecure.
Q: What kinds
of High-speed Internet services are there?
A: The fastest (and most expensive)
is fiber optics. One fiber connection
can easily handle 1 Gigabit per second throughput.
If you are near a fiber hub and can afford
the connection (it often involves digging
a trench) and the service, you'll have all
the speed you could conceivably want for
the next ten years.
Fixed wireless broadband is generally
slower than fiber (but not always). It also
has the widest range of plans available,
ranging from DSL speeds up to special installations
that can carry 1.25 gigabit/sec or more
over short distances (up to 1.2 miles).
Fixed wireless is generally less expensive
than any other options with the possible
exception of some dial-up plans. Installation
is often rapid and very inexpensive. On
a dollar per megabit/sec scale, it is generally
the least expensive service available today.
You do have to be within range of a supplier's
access point and often have to have a line-of-site
view, but not always. Generally, fixed wireless
can't handle multi-channel television service
economically. Cable and satellite are still
the best alternatives for TV if you want
more than just local broadcast television.
Cable broadband is the main competition
to fixed wireless and DSL. It's generally
a better deal than DSL, but still falls
short of Fixed Wireless' value. You have
to be near a television cable run that offers
the service. If you already subscribe to
their television service, you'll probably
get a better price for broadband than if
you only subscribe to their broadband service.
Fixed wireless and cable both offer an
avenue for telephone service via VoIP
which can save subscribers quite a bit of
money on their telephone bill.
DSL service is only offered over
telephone lines and only if you are within
a specific range of the telco's local "switch"
(usually a substation located in a building)
or booster station. Speeds offered by most
telcos is 256 Kbps to 1.5 Megabits/sec.
It's usually more expensive than anything
except satellite and cellular although some
telcos are attempting to compete with cable
broadband (and conversely). A few telephone
companies are starting to offer television
service in selected areas.
The battle between Cable and DSL is heating
up with both services creating attractive
"bundles" of services to attract
subscribers. Fixed wireless, when available,
is still the least expensive service for
both home and business subscribers.
Cellular broadband is being rolled
out by the cell phone companies. Advertised
speeds range from 4 Kbps to 2 Mbps depending
upon the cell site and how far you are from
it. Average advertised speeds for Verizon
are "400 700 Kbps". Costs
are fairly expensive and coverage is currently
limited (check before you buy).
Satellite Internet service is generally
slow and very expensive. In addition, the
trip from the ground up to the satellite
and back down introduces time delays (latency)
that can be very annoying and often fatal
to some applications (such as voice over
Internet (VoIP) telephone service).
Comparing prices is often difficult.
Most providers advertise their base price,
then add on such things as taxes, equipment
rental, franchise fees, and so forth.
"Bait and switch" prices seem
to be a current fad. The provider advertises
a discount rate that lasts for a month to
a year, then you get bumped up to the real
rate which can be significantly higher.
Bundling is another method of advertising
a lower price. For instance, if you subscribe
to television and Internet, the service
provider gives you a better overall deal
than if you just use one service. This can
work to your favor if you want all of the
Cable - Internet - telephone bundles are
being touted by many providers to attract
customers. Just make sure that the "real"
price you'll pay after the introductory
period is a true saving over what you might
pay if you create your own bundle of services.
For instance, the television portion of
the offering is usually quoted for the "basic"
service with upgrades to more channels available
for a higher price. The Internet portion
may also be the basic (often 256Kbps) service.
Cable companies offer the 3-way bundle
on their service. Telephone and Fixed Wireless
companies usually team up with a satellite
provider such as DISH or DIRECT for the
television portion of their offering.
offers a superbVoIP
plan for businesses from home offices to
Fortune 500 companies. Our television offering
is through DISH network. Call our sales
office for details.
Q: I've got an error "Watchguard 1034" on my screen. What is this?
A: Our security appliance has detected a virus or other nasty program on your computer and is blocking your access to the Internet. This is a way of quarantining you so you don't infect other computers.
Your infection could be a virus, spy ware, a "zombie" program, or some other prohibited bug.
You need to purchase one or more security programs to disinfect your computer. Some good programs are free, but others may cost a few dollars. Investing in good security is a bargain considering the costs to you in time and trouble as well as the cost to others you may inadvertently infect.
Q: I have trouble connecting to the Internet
- Unplug the noWYR modem's power block from its wall (or UPS) socket
- Unplug your router
- Reboot your computer
- While your computer is rebooting,
- Plug your router back in
- Plug the power block to the noWYR modem back in.
Nine times out of ten this will correct your problem.
Q: What speed
should I subscribe to?
A: Often speed isn't as important
as you think. What good is a full-race Corvette
if you only drive around town? Sure it can
go 160 MPH, but in town you can't go faster
than 30- 40 MPH (slower during rush hour).
Let's consider a typical heavy-content
web page of around 159 megabytes. Specifically
one of our coverage
maps. Over dial-up, the page would take
around 23 seconds to download. With a respectable
broadband 1 Mbps plan, the same page would
take around 1.25 seconds. Increasing your
plan to 3 Mbps only gets the download down
to 1/2 second. You probably won't notice
In addition, the server at the site you
are visiting might not allow you to use
that much speed since it has to service
many visitors at once. Even at 5 Mbps, your
download might take up to 3 seconds because
of the server's limits. Think of the server
as a traffic cop on a residential road.
Your Corvette isn't going to blast down
his road at full speed.
So, when you purchase a given rate from
your provider, that's the maximum speed
you'll get between your computer and the
Internet itself (assuming your provider
is honest about the speed). After that,
you will be stuck with the speed limitations
of whatever place you choose to visit and
the limitations of the route between it
and your provider.
If you have several people using your service
at once, you may actually be able to use
higher speeds. Also, there are occasions
where higher speeds make good business sense,
but those applications often involve communications
between two points controlled by the same
outfit such as two school campuses. Naturally,
ISPs and WISPs require a lot of bandwidth.
can provide just about any speed you want.
Q: How can
I get faster response while working on the
A: Increase the size of your browser's
In Internet Explorer: click on
"Tools", then "Internet
Options". Click on the "General"
tab. In the "History" section,
increase the number of "days to keep
pages in history".
In Navigator: click on "Edit",
then "Preferences". Click on
"Navigator" and increase the
"Pages in history expire after xx
This way, the pages you've visited within
that period will remain on your computer
and be immediately available to you. If
you believe the "real" web page
has changed since you last visited it,
do a screen "refresh" or "reload".
If this doesn't work, you can subscribe
to a faster access plan.
Bear in mind that sometimes the problem
may be at the site you are visiting.